FREE DELIVERY Above 99€ in Europe

Terms and conditions

Prices:
All prices are in Euro and including Danish vat of 25%, unless otherwise stated.


Payment:
Fransa accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay, American Express. Payment will be debited and cleared from your account, on dispatch of the goods. Fransa Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.


Delivery charges:
9/19 Euro - FREE DELIVERY above 99/249 Euros of purchase.
Delivery out of Denmark with UPS / GLS. Delivery in Denmark with GLS - FREE


Delivery:
Fransa will deliver to you within 2-4 weekdays. We take the liberty of sold out goods and delayed delivery time from Fransa.


Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.


Cancellation and returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between FashionShopping and the customer is subject to Danish law.


Return of goods:
Items must be returned to the following address.

Designersmarket Online
Niels P Thomsens Vej 3
7500 Holstebro
Denmark


Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received to Fransa.

Privacy Policy:

When you order items at the FRANSA shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the FRANSA shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.

We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at shop@fransa.com  or call our customer service department on tel. +45 97 41 04 15.

We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.

We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.

E-mail newsletters:

When you subscribe to our newsletters, you agree to receive e-mails from FRANSA regarding newsletters, abandoned baskets and information about items that are back in stock.  

You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to shop@fransa.com  or calling our customer service department on tel. +45 97 41 04 15.
We will not sell your e-mail address on to third parties.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Fransa first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.

Find more information on the website www.forbrug.dk

The EU Commission’s online complaint portal can also be used when submitting a complaint.

This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: shop@fransa.com

Cookies:

To improve your experience, we use cookies to a limited extent. A cookie is a small file that is automatically saved on your computer when you visit the FRANSA shop or click on a sponsored link. A cookie has a short lifespan of approximately 30 days and is then automatically deleted.

Cookies help us to increase our understanding of how visitors use the FRANSA shop. Information relating to browsers, visit duration, page views, etc. is therefore stored. The information is gathered for statistical purposes only. It is not possible to track or save information that can identify an individual visitor.

In order to improve our website design, different designs are tested, etc. For this purpose, cookies are also used to determine whether changes should be made to the website.

In order to present relevant information to visitors, tracking cookies are used, which store data that allows us to display relevant products, texts and advertisements.

In addition to the FRANSA shop, Google and other marketing tools have the ability to access the information described above for internal data.

By visiting FRANSA, you consent to the use of cookies for the above purpose. If you wish to delete cookies on your computer, you can do the following: Select the “Tools” menu in your browser. Select “Internet Options”. Select the “General” page, click “Delete cookies” and then “OK”.

In order to improve your experience, we use cookies to a limited extent. A cookie is a small file, which is automatically stored on your computer, tablet or mobile unit, when you visit the shop or click on a sponsored link. A cookie usually has a short lifetime, whereupon it is deleted automatically.


Cookies help us understand how you use the shop and store information about e. g. browser, duration of the visit, page viewings etc. The information collected is only used for statistical purposes. It is not possible to trace or store information about individual persons.


In order to improve our website design, we test different designs etc. For this purpose, we also use cookies to determine whether we should make website changes.  


In order to present visitors with relevant information, we use tracking cookies. Tracking cookies store data, so we can provide you with relevant products, texts and ads.


Apart from the shop, Google and other marketing tools also have the option of using information above as to internal data.


Below, you will find the individual cookies, arranged in several categories for better understanding and orientation.


The information makes it easy to see how individual cookies are used to improve your user experience, and ensure that you make appropriate choices to allow use.


If you want to change, control or remove cookies, you can do this via your browser. Below, you will find a guide on how the most popular browsers handle cookies, and how to configure your browser settings:


Mandatory cookies

A mandatory cookie enables use of our website and helps activate basic functions, for example access to relevant parts of the website and various navigation features. The website will not work properly without these cookies.



   
Name Provider Purpose Expiry
ASP.NET_SessionId .fransa.com Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.   Session
CookieScriptConsent .fransa.com Documents user consent.   a year
JSESSIONID .viabill.com Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.   Session
PHPSESSID .sociablekit.com Stores session data during a website visit, issued by a PHP application, which is a Web Application framework for building websites, produced by The PHP Group.   Session
__csok9507 .fransa.com Save cookie statistics.   Session

Functional cookies

A functional cookie helps our website remember information. It ensures that the website works properly and looks optimally for you as a user, for instance in terms of language settings on the website.



Name Provider Purpose Expiry
NID .google.com Stores user preferences and information when viewing pages embedded with content from Google Maps.   6 months
chosenLang .addwish.com Supports A/B testing   a month

Cookies for statistical purposes

Cookies for statistical purposes help us as website operator to understand how you use the website. We collect and report information, so we can provide you with the best possible user experience.



Name Provider Purpose Expiry
__utma .fransa.com Collects data such as number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. This information is used by Google Analytics.   2 years
__utmb .fransa.com Takes a timestamp of the exact moment in time when a visitor enters the site. Used by Google Analytics to calculate how long a website visit takes.   30 minutes
__utmc .fransa.com Takes a timestamp of the exact moment in time when a visitor leaves the site. Used by Google Analytics to calculate how long a website visit takes.   Session
__utmt .fransa.com This cookie is not normally present in a default configuration of the tracking code. The __utmt cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page.   10 minutes
__utmz .fransa.com Collects data about where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. Used by Google Analytics.   6 months
_pinterest_cm .pinterest.com Used by the visual sharing tool Pinterest.   a year
_ga .fransa.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website.   2 years
_gat .fransa.com Used by Google Analytics to throttle request rate   a minute
_gid .fransa.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website.   a day

Marketing cookies

A marketing cookie is used to track user behaviour across websites. The purpose is to display relevant ads and enable optimal user contact, making marketing cookies valuable to distributors and third-party advertisers.



Name Provider Purpose Expiry
IDE .fransa.com< Used by Google DoubleClick for re-targing, optimization, reporting, and attribution of online ads.   a year
id .fransa.com Used to support the advertising function.   3 months
_pk_ses.* .fransa.com Is used within a session to group page views for statistical purposes tracking boxes and exposures.   30 minutes
SNS .fransa.com Used to collect a user's data for statistics.   Session
fr .facebook.com Used by Facebook to deliver a series of advertisement products such as retargeting, for collecting anonymized information about the users visiting the website, and for measurement of performance.   3 months
SNC .fransa.com Used to collect a user's data for statistics.   2 years
_pk_id.* .fransa.com Used to track anonomous data for statistical purposes and to trigger individual events within the boxes.   2 years
awtracking .fransa.com Used to recognize addwish users when they visit stores that uses addwish. When the cookie is present the user sees their wishlist. The cookie is also used to generate product recommendations.   a year
^[0-9]+rsaSession$ .fransa.com Used to personalize the user experience in webshops and on content driven websites. Raptor tracks user behaviour and based on advanced algorithms Raptor is able to recommend the most relevant products to the user.   21 minutes
rsa .raptorsmartadvisor.com Used to make the user experience personal for shops and content driven websites. Raptor uses userbehavior and based on advanced algorithms, Raptor is capable of recommending the most relevant products for the customer.   a year

Unclassified cookies

Cookies, which are not yet classified, are on this list. We constantly work with providers of these cookies on giving you the best possible description of what they are doing and their purpose. If we are unable to complete this task, the cookie will be removed from our website.



Name Provider Purpose Expiry
cmp223654013 trackcmp.net     a month
  www.facebook.com     Session
AWSALB .addwish.com     7 days
The cookie description was last updated 17.10.2018
ABOUT FRANSA

Fransa Company was established in 1968 in Denmark. In 1990 it was acquired by the Brandtex Group (BTX Group). Since 2012 Fransa is a part of the successfull brand port folio at DK Company A/S.

With the right assortment of great styles Fransa primarily focuses on women who like to be feminine and well dressed with a keen appreciation of style and quality. Ranging from the very feminine look with decoration details for special occasions to a great mixture for life at the office as well as more casual styles.

Fransa ∙ Niels P Thomsens vej 3 ∙ 7500 Holstebro ∙ DK ∙ +45 97 41 04 15 ∙ shop@fransa.com