FREE DELIVERY Above 99€ in Europe

Terms and conditions

Prices:
All prices are in Euro and including Danish vat of 25%, unless otherwise stated.


Payment:
Fransa accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay, American Express. Payment will be debited and cleared from your account, on dispatch of the goods. Fransa Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.


Delivery charges:
9/19 Euro - FREE DELIVERY above 99/249 Euros of purchase.
Delivery out of Denmark with UPS / GLS. Delivery in Denmark with GLS - FREE


Delivery:
Fransa will deliver to you within 2-4 weekdays. We take the liberty of sold out goods and delayed delivery time from Fransa.


Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.


Cancellation and returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between FashionShopping and the customer is subject to Danish law.


Return of goods:
Items must be returned to the following address.

Designersmarket Online
Niels P Thomsens Vej 3
7500 Holstebro
Denmark


Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received to Fransa.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Fransa first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.

Find more information on the website www.forbrug.dk

The EU Commission’s online complaint portal can also be used when submitting a complaint.

This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: shop@fransa.com

ABOUT FRANSA

Fransa Company was established in 1968 in Denmark. In 1990 it was acquired by the Brandtex Group (BTX Group). Since 2012 Fransa is a part of the successfull brand port folio at DK Company A/S.

With the right assortment of great styles Fransa primarily focuses on women who like to be feminine and well dressed with a keen appreciation of style and quality. Ranging from the very feminine look with decoration details for special occasions to a great mixture for life at the office as well as more casual styles.

Fransa ∙ Niels P Thomsens vej 3 ∙ 7500 Holstebro ∙ DK ∙ +45 97 41 04 15 ∙ shop@fransa.com