Shipping & Returns

Delivery
We are sending the parcels with DHL Parcel inside EU We are sending the parcels with DHL Express outside EU

Delivery method
DHL Paarcel (EU) DHL Express (non EU). We reserve the right for delays by our carrier and weather conditions.

Prices for delivery
The price you pay for shipping is the DHL Parcel Zone rate, which is shown in the cart. Delivery is between 3-4 working days. As soon as we have shipped the parcel from our warehouse you will receive an e-mail with a link for the track and trace. In case your parcel against expectations has not been delivered within 10 working days after receipt of e-mail with track and trace, we would like to hear from you on cs-en@fransa.com

RETURN
If you have bought something that is not suitable for size or taste, you are of course welcome to return the item (s) it concerns. You have 30 days full return from the day you receive your parcel or from the day your parcel lands at the desired service point.

If you need to exchange an item, please place a new order at the relevant online brand shop. Afterwards send the unwanted item(s) back to us.

You are welcome to use the same shipping method as your delivery or choose another shipping provider, no matter which way you send it, the returns are at your own risk and expenses. However, we advise you to use an international shipping company like DHL or FedEx so you will be able to follow your parcel completely. We like to inform you that you must save the proof of return so we can always check the whereabouts of your parcel and we cannot return book any article unless it has been delivered to our warehouse. Until the deliver at our warehouse, the return shipment is at your own risk.

The return address is:

Prime Cargo Poland Sp. z.o.o Warehouse DC3 Ul. Prosta 16 72-100 Lozienica Poland

Should you have any question to your return, please feel free to contact our customer on phone +45 8844 1586  or e-mail: cs-en@fransa.com

Return of Christmas present
All products purchased during the period 1st of November to 23rd of December are considered Christmas gifts, which means that all orders placed during this period can be returned until January 31st the following year.